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Surely those of you who dedicate yourselves to supporting a company have come across hundreds of times with problems with the mail client, almost always Outlook Express or Outlook (the one that comes with Office).
I no longer know how to approach the problem, but a lot of time is lost with these things. On the one hand, I know that Outlook in the versions I encounter (those of Office XP and Office 2003) has quite a few limitations, especially the one in Office XP that limits PST files to 2Gb, but on the other hand, users insist on getting dangerously close to the barriers imposed by the software. Today specifically, I had to deal with a PST of almost 10Gb in Outlook 2003.
I don't know if it's just a problem of the users or that these versions of Outlook fail a lot, but I was thinking of a shock plan:
- Configure autoarchive properly in all Outlooks (I have to look into it well because I am not a user of this program),
- Work on a program about good habits when managing mail (our mail client is not a database) and how to make the user maintain it with simple operations (compression, etc...).
- If the above doesn't work, see the possibility of using Thunderbird or similar, which would you recommend me?
Come on, let's see those hard workers, we have to put an end to those peta-outlooks users!!!.
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I don't work directly with these things, but I have friends who do, and they are always ranting about Outlook and the ease of pst corruption. Another fad of some companies is the Exchange issue, I am more in favor of solutions like Zimbra, or qmail/postfix, but the idea of sharing calendars with Outlook is popular with people. As a last resort before Exchange, you have Lotus Notes/Domino, widely used in large companies.
I have been using Thunderbird for eons, and it hardly ever fails.
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The truth is that I also use Thunderbird since before 2.0 and not a single problem, and I use it on every PC and every OS that I have installed on them, including at work. Precisely today I have migrated my work email from Thunderbid to Outlook 2003 to deal with the big guy more closely, to see if this way I know him better. -
I use (for myself, nothing to do with companies or stories) the bat. I've been using it for many years, it does automatic backups (by setting it up) and you can also make a copy of the folder "by hand" and then add the accounts back to that folder if something fails
The downside is that it's paid and may not be cost-effective for a company, but it's another option...
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A long time ago I also used it, because I didn't trust Outlook Express and The Bat was much more secure, although it's been so long that I don't know if I was using Windows 98, 2000 or XP. Our clients are small companies, and curiously it's always the same company that has problems with Outlook, I don't know if it's because they store so much mail with attachments or because of what, but it's clear that something will have to be done with them. Offering them a paid option I don't think they would like.
A while ago I remember that another client called me because she had problems with Outlook, I guided her to install Thunderbird and import the data and now she says she's delighted, but not everyone changes software easily. What worries me is to know how Thunderbird handles such a large amount of data as the others have.
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You can configure autoarchive to store messages older than a certain time in another file. It is done, as with pst, locally. However, it will force you to control the size of the storage files for the same reason, but at least it gives you more reliability by reducing the size of the mail delivery file.
I haven't used Thunderbird for a while, but at the time I couldn't find the same functionality, despite the add-ons, that Outlook offers. The calendar management and integration in the organization is much more complete than Lightning.
... now, of course, Thunderbird is several times better than Outlook express...
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Has anyone tried the Zimbra client version? I'm not talking about the server, I'm talking about the desktop client.
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