[Solved] Seagate RMA issues

[arcangel1967]

A while ago I bought a PC that came with a hard drive from this company's Barracuda series, it was defective but by patching the software it kept going. In the end it couldn't take it anymore and it stopped working. As it was under warranty I sent it by courier, the hard drive, following the company's instructions. When the package arrived, they wouldn't accept it and now I'm without a hard drive, without a computer and the company is giving me the run-around. To top it all off, the shipping costs are my responsibility.

[krampak]

And what reason do they give you for not wanting to receive it?

I'm sorry about what happened, but in my case, I've never had problems with RMA's from Seagate and Western Digital. On the other hand, if it came to you defective, you should have exchanged it on the first day. What exactly do you mean by "patching the software has been dragging on"?

[Fassou]

And where do you say you sent it to?

[Tecnho]

Did you request the RMA as it should be and wait for them to send you the label and the RMA number? I have been buying both Seagate and WD for years and specifically with Seagate the service has always been perfect, it is very rare that following the steps they reject it without any reason, I always send them to Madrid and they send them to Holland or Belgium and they have not taken more than 3 or 4 days to send me the repaired one.

By the way, hello and welcome to the forum...

[Jesus_Panella]

How long ago did you buy that computer?

[ferelxyx]

first, hello and welcome

second, at least introduce yourself before saying something

third, what you say is very radical, many of us have had RMA's with SEAGATE
and we have not had any problems

fourth, you can't be so radical for a specific problem, when the others have not had problems about it

regards

[Mystique]

Entering a forum just to say this kind of thing about a one-off case... I don't know, I find it strange.

As an individual, I've had some problems with Seagate drives and the service I've received at the store is very simple: I check with SeaTools that there's a fault, I take it to the store and they send it to Seagate. A short time later I have a repaired drive of equal or greater capacity (if it's outside the store's two-year warranty, but within the warranty that Seagate offers as a manufacturer, I've had the same experience: zero problems)

That said, this kind of post, complaining and then never returning, is not appreciated in forums (not here or anywhere else) and gives the user little credibility...

[Yorus]

By the way guys, how much can it cost to send a Seagate on RMA to Holland?

[Obione]

Weren't they sent to Madrid?

[Franziskaner]

@Obione:

¿No se mandaban a Madrid?

http://www.seagate.com/es/es/support/warranty-and-returns/

[Tecnho]

Every time I send it, they give it to me at a technology park in San Fernando Madrid to send it, and I have sent many both personally and for the company, then they take care of sending them with UPS to the European delegations whether in Holland or Belgium.

[Yorus]

The thing is, a few days ago I tried to process one for work with the form that says Franziskaner and it gave me two destinations, one in Holland and the other I'm not sure if it was in Belgium, but anyway, if it's San Fernando de Henares I have it within easy reach, not even 15kms from my work.

[arcangel1967]

@Tecnho:

Did you request the RMA as it should be and wait for them to send you the label and the RMA number? I have been buying both Seagate and WD for years and specifically with Seagate the service has always been perfect, it is very rare that following the steps they reject it without any reason, I always send them to Madrid and they send them to Holland or Belgium and they have not taken me more than 3 or 4 days to send me the repaired one.

By the way hello and welcome to the forum…

Thanks, and the first thing I did was follow all the instructions they sent me, I have written an email about the rejection of the package, they have apologized, that I send the hard drive again, but of course who assures me that they do not act the same way since the one who answered me was the office in England and the one who receives my disk is the one in Madrid. By the way the disk is under warranty, they recognize that all the disks had the error.
The patching was an update that my son, who is a computer technician, introduced according to the company's instructions.
It is true that the entry into the forum was abrupt but it is that it makes you indignant to feel cheated.
Thanks for answering.

[Ryknow]

You have to be a little understanding, it can happen and it is normal for the after-sales service of both Seagate and WD to work well. And besides, unfortunately today there is not much to choose from, either you buy WD or you buy Seagate and if you stop buying Seagate and one day you get angry with WD then you buy nothing xD.

Edited: signature with SPAM

[Bm4n]

Well, but don't blame it all on the brand, unfortunately these things can happen to anyone. I don't have Seagate as a brand that is not serious...

[arcangel1967]

I understand what you are saying, but everyone tells the story as they have lived it and I have had to dance with the ugliest one, the company is serious, it will be for those who have not had a problem with it, in my case I cannot say the same, in fact, if there had been a mistake and they had told me that they were going to talk to the Madrid headquarters to rectify the problem, I would have another opinion of them since misunderstandings can happen in any organization, but that is not the case, they have limited themselves to apologizing and asking me to send it again to see what happens.

[arcangel1967]

I appreciate everyone's interest, and I can tell you that although I feared the worst, I was wrong because today I received the repaired hard drive. When one has to rectify, the wisest thing is to do so, after some headaches, they have managed to reach a good port and it is already being installed in the pc. I still do not know what happened, because they did not receive it, but as the saying goes, past water does not move the mill. The important thing is that everything has been fixed, I reiterate, thank you very much for your interest and a hug to all.

[ferelxyx]

I'm glad it got fixed

regards

[Franziskaner]

As always, in the end the manufacturers or distributors are not as bad as they are painted to be ;D