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Hello I want to ask something here and see if you know if it's normal or if something is wrong.
It has only happened to me 2 times, one a while ago and another yesterday, and it is that those two times the monitor stopped giving me image it stayed black while I was playing a call of duty, the monitor's led was like it was on, it only went off for like maximum 3 seconds and went back to normal, there were no crashes. Is this something I should worry about? The first time was playing lol and this one was black ops 3. Thanks in advance. -
Everything points to the graphics card… because it happens to you when you're gaming and not doing other things. It could be overheating of the power stage that regulates the image output since everything is cooled with the same heatsink that gets very hot when gaming. Think that they have two independent stages... the one that powers the GPU and the memory and the ones that power the connectors and image converters since they work at different voltages. That stage consumes very little energy and is usually in the hottest area of the heatsink so when gaming it can suffer a heat stroke and produce that failure that has nothing to do with artifacts or other failures due to GPU overheating. That's my opinion but obviously to verify or replicate that it is that I would use the OCCT in GPU or PSU mode and if not I would try with the FurMark Of course I rule out the monitor panel or cable because it only happens to you when gaming and occasionally but well, try and comment. A possible solution if overheating is confirmed is to change the thermal pads and thermal paste of the gpu… if that doesn't solve it you'll have to buy a heatsink or process an RMA for the graphics card but let's go... first try to replicate the failure with a stress test because if not they won't admit a change of the component because yes. -
I only went through it 2 times and the time period between them was around 2 to 6 months. and how do I do that test? I don't know how it works.
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They are not tests per se… they are to replicate the failure. With OCCT you will squeeze everything out of the equipment and dissipate the maximum possible heat using a test based on DirectX and an Intel Linkpack test that stresses the CPU: 1. Install OCCT 2. Run OCCT 3. POWER SUPPLY tab 4. Select: *Type of Test-> INFINITE *DirectX Version-> 11 *Video Card-> Your graphics card *Resolution-> Your monitor's native resolution or the one that gave you that failure *FULLSCREEN *64BITS LINKPACK *USE ALL CORES 5. Start the stress test by clicking ON (GREEN BUTTON) 6. Check if after at least 15 minutes or half an hour your failure has been replicated, if not, leave it on for a couple of hours. For Furmark, which runs OpenGL, it is simpler and only stresses the GPU: 1. Install Furmark 2. Run Furmark 3. Select: *FULLSCREEN *Resolution-> Your monitor's native resolution or the one that gave you that failure *Anti-aliasing-> Configure it according to how you use it in games or disable it with OFF 4. Check if after at least 15 minutes or half an hour your failure has been replicated, if not, leave it on for a couple of hours. 5. Start the stress test by clicking GPU STRESS TEST In both cases, if the graphics card has any problem or fails the test and will indicate it or your failure will be replicated… otherwise, nothing will happen. It is important to keep the monitor on and for you to control how the temperatures evolve or if the screen does anything strange since the test is only limited to forcing the hardware. Edit: to exit, press ESCAPE in both cases and the test will stop. -
I had it for about 20 minutes, and I didn't see it stop giving an image, the temperature remained at 65ºC. I was next to it and didn't notice the image going away at any time. Will it be normal then? I play continuously and the PC is already 1 year old and it only did that of the screen going black 2 times. -
If we rule out that it's a temperature problem, it could be a software or driver issue, but I don't think it's a monitor issue, and if it is, it could be something "normal".
My brother has an LCD monitor that's over 8 years old that goes black for a few seconds when it feels like it, but it's been doing it randomly since day one... it's a monitor fault because other people have it and there's no solution.
Check your model and see if others have the same issue, but unless it's a common occurrence, I maintain that it's not a monitor issue, but rather a graphics or driver issue... for whatever reason.
In any case, to be sure, you can run the test for an hour and then spend 10 minutes checking if the fault is replicated on the monitor... if it's not replicated, you can completely rule out GPU dissipation problems.
