How Jazztel's incompetence is going to make it lose (at least) 2 customers

[Tecnho]

Also with amazon, you want to make an intercontinental combo, what a thing, kid.

[Mystique]

@Fassou:

Cuenta, cuenta …

I think I'll start writing it (because the recordings don't work for me) to publish a book and get rich ;D

[kynes]

@Mystique:

I think I'll start writing it (because the recordings don't give me) to publish a book and get rich ;D

No se no se… I thought of doing the same thing in my old job, but I rejected the idea thinking that no one would publish it as non-fiction :troll:

[Fassou]

The irony in these companies is the higher value of those who were never customers and those who left, over those they already have.

Salu2!

!

[Tecnho]

I also don't understand their policies, but it happens with all of them, I think, when they don't do anything to keep you and only look for new customers to mistreat almost always, I have gone through almost all the ADSL and mobile operators and the one I am most comfortable with is the one I have nearby, euskaltel, right now I have been with them for 2 or 3 years and at the end of the year when the promo ends they have always improved it for me to stay and every 6 months they call to ask if I am happy with them, it is something expensive but I prefer to pay what they told me, even if it is a bit expensive, for a good service and everyone speaks Spanish and understands when you ask them something and they solve it.

[lforos]

@packosoft:

Yes, if the problem is that, that in addition, as soon as you take them out of the ordinary, they dedicate themselves to repeating the same thing over and over again like parrots. The number of Jazztel outages if it was Spanish and has gone crazy as much as I have.
The funny thing was in the afternoon, on Amazon orders it says that they have complaint forms available to customers and that you contact customer service, so it took me 5 calls for someone to understand that a complaint form is not a web form where I put my complaint, and they sent me this link (as is)
http://www.pdf.investintech.com/preview/63725f80-d047-4770-91a4-ec93d3bb75b9/index.html

To do it in Madrid and by electronic means:
Consumer Portal of the COMMUNITY OF MADRID:

[Fassou]

To resolve conflicts with telecommunications companies in general, we also have this Portal.

Salu2!

[packosoft]

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@lforos:

Para hacerlo en Madrid y por vía electrónica:
Portal del Consumidor de la COMUNIDAD DE MADRID:

no, si la hoja de reclamaciones la tenia ya escrita (una ventaja el trabajar a 2 manzanas de la central de la OMIC de Madrid xDDD), pero queria ver si terminaban negandome la hoja de reclamaciones porque la multa por esas cosas es gorda tambien :troll:
@Fassou:

Para resolver conflictos con empresas de telecomunicaciones en general, también tenemos este Portal.

Salu2!

Veremos a ver si terminan diciendo algo mañana, ya han pasado mas de 24 horas y sigo sin noticias…

[packosoft]

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la incompetencia de Jazztel ralla lo absurdo.
Ya pedí la portabilidad de la linea de mis padres a Oh NO y la de mi casa a Timofonica Vomistar, pues me llaman de Jazztel ayer al movil para preguntarme que por qué me voy. Le suelto toda la retahila a la chica, me pide el telefono de mis padres y me asegura que en esta factura ya estaba cambiado. Me voy al area de clientes y efectivamente por fin habian cambiado el numero de cuenta, pero en lugar de poner la que les di en Octubre han puesto un numero de cuenta que deje de usar en 2008…:wall:
En fin, que me ha ofrecido dejarme el ADSL a 9'95€ + el mantenimiento de la linea pero le he dicho que ya no hay vuelta atras. De verdad que no me puedo creer que una empresa como Jazztel pueda ser tan incompetente y negligente con una tonteria como un cambio de domiciliacion bancaria

[Mystique]

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packo, cuando tengas la linea en oh no! me das el numero y te miro lo que te han puesto, a ver si el comercial te ha colado algo (pasa a veces )

[Vanisher]

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Sé que el tema tiene algunos meses, pero no puedo dejar pasar la oportunidad para decir que Jazztel es una p* mierda.

A mí me cobran por llamadas nacionales, y ahora, a todos, por una factura en papel, COSA QUE ES ILEGAL.

Ya me han engañado dos veces, así que me voy y no vuelvo.