@JOrGe32 First of all, welcome to the forum.
As your colleagues mention, we need to start by knowing the state of the software environment and the hard drive itself.

Starting with the latter, there are general applications for diagnosing the disk, such as CrystalDisk Info or HDD Scan.
They are not used to repair an occasional problem, but to inform, more or less accurately, about the health of our unit.

Seagate offers a tool for a more thorough diagnosis, SeaTools which can perform a series of tests on the unit.

If after all this, we have a negative result (there are no physical problems) on the unit, we would move on to study the software environment, specifically if we have any "malware" or virus that is bothering us.
The most advisable is to use Malwarebytes to see what we find.

If even then, the problem persists, it would be a matter of providing more data. :nerd: