Corsair great brand

[Tecnho]

Well I wanted to open a thread to comment on my experience with RMA with Corsair, well it can't even be called an RMA.

Due to my clumsiness I messed up one of the SATA ports on my obsidian 800D case which has bays with ports to insert the disks from the front.
Since it was my fault I already knew there was no warranty, I contacted them through the Corsair website and they opened a case in 1 day with a kind of chat, and I explained what I had done and they gave me a coupon to buy the part which is a SATA6GB one unlike my old one and the part is free, it's worth 10€ in their store but here it's 30€, the truth is excellent service, they didn't even ask for an invoice and in 5 days it arrived by UPS.

That's why I wanted to share how well these people can afford to work, I for one will only buy from them because of this treatment and the quality of their products.

[Bm4n]

It's good to know that there aren't many decent RMA's left. The last RMA I tried to process, with Intel in this case, was really pathetic, compared to the one I remember as good was the one from Logitech. I wonder what you would try to put in the SATA to make it crash ;D

Now that I think about it, it would be good to create a branch of ratings for technical services, right? Where can that go?

[Tecnho]

What I tried to insert was my own carelessness and I have already been cursed in all senses for it.

SATA bay photo.

in that image you can see the ports as it is covered with this casing.

in which you have to insert SATA cables at a 45º angle and I inserted one straight and forced it almost to the bottom without realizing it, so SATA broken, even admitting my mistake and asking if it would be possible for this to be covered under warranty they send me a new one and on top of that SATA6GB and at no cost, I am more than satisfied with this brand and I think it is worth mentioning the extraordinary treatment.

[incrediboy]

@Bm4n:

It's good to know that there aren't many decent RMA's left. The last RMA I tried to process, with Intel in this case, was really pathetic, on the other hand, the one I remember as good was the one from Logitech. I wonder what you would try to put into the SATA to make it crash ;D

Now that I think about it, it would be good to create a branch for technical service ratings, right? Where would that go?

Well, I'm the one with the worst opinion. I bought a Logitech G9 mouse that, according to the box, has a 3-year warranty. In the last year of the warranty, it started to malfunction and I contacted Logitech, since by law the store handles the first two years and from then on, if the manufacturer offers more warranty, it's the latter who has to take charge. After going through a lot of hoops, they asked for a lot of data and that I send them a copy of the invoice. I passed everything they asked for and the following week they said they couldn't contact the store (the store had closed a few months ago) and that they couldn't accept it without the confirmation of the sale from that store or something. I explained what happened with the store but they kept saying no, they wouldn't take charge. Seeing the poor after-sales service on their part, this has been the last Logitech product I bought and I highly doubt that will change. You can't treat a customer like that, breaking the law left and right, especially when we're talking about high-end products.

[lforos]

My last experience with RMA was with an APC UPS that broke a couple of days after the warranty. The management was perfect and efficient. They sent me a UPS with the same characteristics (I assume a "refurbished" one but with new batteries) and gave me a few days to send them the broken one. All with the costs paid by them.

@incrediboy:

you can't treat a customer like that by breaking the laws, and more so if we're talking about high-end products.

If you have solid proof of the 3-year warranty and the original invoice, file a complaint against Logitech for breach of warranty with the consumer protection office of your Community (in Madrid it can be done directly online). They are required to give you a written response and, if it's as you say, they have every chance of losing.

@Bm4n:

Now that I think about it, it would be good to create a branch for rating technical services, right? Where in the section could that go?

A while ago a branch was created in which we "rated" our experiences in buying and RMA from Online stores. Maybe we could expand it for this rating... List Of Online Stores For Computer, Electronics In General. - HardLimit

[Obione]

My OCZ SSD blew up and they didn't give me any trouble, but I had to send it to Holland and in the end I took it to the Pixmania physical store in Valencia, it cost something less than 100 euros and I used it to get the 6850.

Then what was a total joke, the RMA of the B2 motherboard with the broken SATA2. Between UPS and MSI doubling the time without a motherboard from what should have been 2 weeks or less to almost a month. Just like Techno will try to buy Corsair, I will try not to buy MSI again.

[incrediboy]

the truth is that there is nothing like corsair's after-sales service. I contacted corsair to see if they could sell me some modular cables for my power supply (to modify them without messing up the originals) and they sent me a box from the usa with a complete set of cables totally free of charge, I didn't have to pay for shipping.

another time I processed the rma of a power supply they sent me a new one by express delivery, and the delivery guy who delivered the new power supply took the old one at the same time, it's the only manufacturer I've seen send a replacement item before checking if the one you have is really failing, or if you've ruined it yourself because of your clumsy hands or something…. like this it's a pleasure

[Tecnho]

Well today UPS brought me my Corsair upgrade kit, and as I said it took 4 days, a joy, I already have all the SATA working well and now at 6gbp/s for the new drives.

[Tecnho]

I am refloating this because I had a mishap with my case, once again Corsair has surprised me, it turns out that I broke the power button and I told them about it so they could buy the replacement, but they told me that they would send me not the button but the entire aluminum front for free, on their website it marks a price of $45 plus shipping around $73, when the truth is that it never ceases to amaze me that they take charge of something that I broke, but this is really giving a service out of 10.
By the way, they don't pay me to say it Xd but when a brand behaves well and does something that it doesn't have to, it shows that they like to give a good image and quality.

[Nemo]

Don't lie, if you have been paid. You just said that you were given the front for free :troll::troll:

The truth is that Corsair is the "Grand Lady" of brands. It's not the first time I've heard about this brand and that says a lot in their favor. Moreover, it's profitable for them. I think that in this way they gain something from users that you can't get with annoying advertising, or even with great products, you gain loyalty, trust and reputation among their customers.

Best regards.

[Sylver]

Well, I'm rooting for them, yes sir :sisi:

I hope my source doesn't blow up prematurely, although I know they would behave very well if it did

Best regards

[_Neptunno_]

Tecnho, you're upgrading your case little by little, huh? :troll: If that's the case, the Corsair guys are going to become your friends and all at this pace

[Tecnho]

Moreover, the process is so simple that you look for 3 legs on the cat, enter the product purchase date and write your problem, a very kind person replies to you in 24-48h and tells you that you must change, links you to the catalog, gives you a coupon to remove the cost and ready, ups takes it to your home, I don't sell for brands but for the deal, the truth and if they continue to have good quality I will keep buying from them.

@Neptunno haha I update little although with the SATA it did come in handy

[liushi]

¡Esta publicación está eliminada!

[rul3s]

I have to say (hello everyone after a long time jejeje) that they also responded to me in a great way, my old HX620 power supply that I had for 5 years, when I switched to Sandy Bridge it gave me some incompatibility problems with the motherboard, so they came to pick it up by UPS, and in 4 days, I had a completely new HX650 at home, this 5 years after buying it.

A 10 for them! Since then, I buy everything Corsair, memory and power supplies unless they have to be low budget, then I have to get the Tacens Radix.

Goodbye!

[Kornex]

I know it's not entirely relevant, but I want to praise Logitech, or at least their technical support, because they changed my F510 to an F710 at no cost and without needing to collect the controller to check it.
People will take advantage of this a lot, but for me it meant losing less time on the warranty.

[Obione]

Before they worked harder, the colleagues who added vices to driving simulators were amazed by what they did. Many of us pushed the G25 hard and it performed just as well as with you, but a few years ago the policy began to change and in expensive products they thought twice. They didn't replace my G25 with the G27 for me, but well, my parents gave it to me at a high price and with the return of money for having the G25 discounted, I could afford a well-looked G27 online.

[Kornex]

Well I had read great things about their after-sales service.
Now I know that if I buy something expensive from logitech I will have to be more careful, that said, for 25 that I paid for the controller on the internet, giving me one of 50 that I will use with rechargeable batteries that I have is not a bad investment

[Elfo]

LOOK, an easy joke is coming up:

Reading this post has dissipated all my doubts about picking a case, power supply and hydro Corsair

You can already stone me :troll:

[Tecnho]

Well I have all 3 things from the brand and after so much time I am very happy with it, I think you would be satisfied with the purchase even though it is a high initial outlay, I don't recommend the case for large non-RL configurations.