My experience with Informática Garrido

[kcuestag]

Hello,

It seems like I'm not having much luck with shipments this month, first my HD7970 blocks are delayed a couple of days, and now this…

I bought a VTX3D 7970 from informática garrido, since it's one of the few (or the only one) that sells in Spain at an affordable price with voltage control and reference (Important for RL). I made the payment last Wednesday, April 3rd, at noon.

I called the next day to ask if it had been shipped, and they told me yes, and that it was going by UPS Express (First lie).

A day passes, it's Friday, and I don't have a tracking number or anything, I call to see what's going on, and they tell me that it should arrive between today and Monday, that it's going by UPS Normal (Second lie).

On Monday, already anxious to have the graphics card in my hands, I receive an email with the tracking link to the Seur website (Third lie, it wasn't going by UPS?), so I call Seur directly after seeing that there's nothing in the tracking that says where it is.

After a quick call, they tell me that the pre-alert was on the 5th (Friday, fourth lie), but that it hasn't left France, so it won't leave France until "today" Monday afternoon (Isn't it supposed to have been sent since Wednesday?).

Today, Tuesday, I call Seur again to see what's going on, and they don't know anything, they can't tell me if it has left France or not, they have no idea, we started the day off on the wrong foot...

I contact informática garrido, and they update the order with the following two comments:

The package tracker isn't moving. Investigating to find out what's going on.

A few hours later, they update with another comment:

While the investigation is ongoing, they tried to resend another product, but the stock of that product is sold out, so we'll have to wait for this case to be resolved, which will be reviewed daily.

All of this without even responding to my email.

Well, it seems like I won't have the graphics card today, or tomorrow, and who knows when, and they don't have any more stock of the only graphics card I'm interested in, because the other one, a Sapphire, has a blue PCB and no voltage regulator, something I'm not interested in at all.

Anyway, that's all for now, I'll keep updating. It seems like I'm having a bad week with shipments, two of my BF3 clan mates bought 1 and 2 7970s respectively (same model) from the same store and everything went well for them, but what's happening to me is out of the ordinary, someone must have put a curse on me… :osvaisacagar:

[Sylver]

Not much to say to you, buddy… Cheer up, patience and luck. I have never bought from this store, but for example at the beginning of this year I bought a new 27" monitor from an online store in Valencia and I suppose I got the short end of the stick... they lost it :facepalm: I had to wait two weeks, although fortunately and despite the delay, the store resolved the issue and sent me a new monitor, which did meet its deadline of 24-48 hours.

Regards

[Franziskaner]

@kcuestag:

someone has put black candles on me… :osvaisacagar:

all the pro Nvidia :troll::troll::troll:
nothing, patience it seems there is no other option
greetings

[deeiivid]

Maybe it's the fault of the carriers.
Some day I will tell the odyssey of my Nexus 4, where I ordered one, the next day it left for Valencia from Madrid, the next day it was in Palma de Mallorca, and the other day it disappeared. After more than two weeks, I ended up having 2 nexus 4, which they charged me for of course…
Chronoexpress is the worst courier service that exists. They didn't want to declare the package lost after two weeks without knowing where it is... number 902 with a lot of minutes of waiting...

[Sylver]

@deeiivid:

Maybe it's the fault of the carriers.
Some day I'll tell the odyssey of my Nexus 4, where I ordered one, the next day it went to Valencia from Madrid, the next day it was in Palma de Mallorca, and the other day it disappeared. After more than two weeks, I ended up having 2 nexus 4, which they charged me for of course…
Chronoexpress is the worst courier service that exists. They didn't want to declare the package lost after two weeks without knowing where it is… number 902 with a lot of minutes of waiting...

• infinito.

I've had issues with ALL the packages from Chronoexpress except for a particular shipment a year ago… otherwise, there has always been some incident. I've already crossed them off, especially after the monitor thing, which obviously they also lost :facepalm:

Anyway, all companies fail sometimes, but for me Chronoexpress takes the cake...

Regards

[melucky]

¡Esta publicación está eliminada!

[kcuestag]

Supuesta "actualización" del pedido:

2013/04/10: Reiteración al distribuidor sobre el problema.

For me, it hasn't even left the distributor's warehouse, which I find regrettable. I'm so annoyed that I'm about to reverse the payment with the bank, pending their response.

[kcuestag]

It seems there is a little light at the end of the tunnel, on the Seur page the package already appears as "In transit":

I am hopeful that it will arrive early this morning in Madrid and that I will receive it tomorrow, or at worst, by Friday.

I had already lost hope that it wouldn't move at all this week.

[kcuestag]

The graphic is already being distributed, let's see if it arrives shortly.

[happyou]

¡Esta publicación está eliminada!

[fgarrido]

Hello everyone!

My name is Francisco Javier Garrido Sirvent, chief consultant of the online store informaticagarrido.es.

Regarding the thread in question, we would like to shed light on how the problem that our client indicates unfolded, exposing here the complete list of order incidents:

2013/04/03: Purchase made
2013/04/03: Order processed
2013/04/04: Package locator sent: http://www.seurinternacional.com/Seguimiento/Seguimiento.php?Referencia=610103043-1
2013/04/08: The package locator does not move. Conducting research to find out what is happening.
2013/04/09: While the investigation is ongoing, another product has been attempted to be resent, but the stock of the same is exhausted, so we will have to wait for this case to be resolved, which will be reviewed daily.
2013/04/10: Reiteration to the distributor about the problem.
2013/04/11: Package delivered. Shipping costs reimbursed as a commercial gesture.

As a summary: The package arrived in 6 working days due to a specific problem with the courier. As a gesture of goodwill for the delay, we reimbursed the customer the shipping costs.

This type of case usually occurs in 1 or 2% of our orders and is something that is foreign to us, but even so, we try to offer the maximum information regarding it and solutions to alleviate the problems caused to the customer.

Thanks to this forum of hardware lovers for offering us the possibility to give precise information about our service and the reliability of Informática Garrido Informatica Garrido El Carpio - Cordoba. Any information is little for our customers

Please receive a cordial greeting.

[kcuestag]

The truth is that I apologize for not having updated the shipment.

In the end everything went well, and the fault was with the Distributor who left the package in their warehouses for several days, once the graphic was delivered, I received a refund for the shipping costs.

[kcuestag]

They lent me a motherboard while mine is on RMA, and I realized that the VTX 7970 that I bought at informáticagarrido does not work, it does not give a video signal and the PC does not start. So, anyway, while with the Sapphire 7970 that I have, let's see how the RMA from informáticagarrido goes, because I see that they no longer sell this model so let's see what happens, I only need one with a black PCB that has voltage control, for the RL block that I bought... So if they can not give me an equal one I hope they can return the money and so I buy another one in another place.

[kcuestag]

I received a response this morning with the following:

Greetings Kevin,

We have taken note of your incident. A warranty repair has been requested, since, according to our service conditions, direct replacement or refund is only contemplated in the first 2 days after the product arrives and it arrived on 11/04/2013.

You can check these conditions to know what this warranty repair consists of. In 2/3 days you will have precise instructions in your mail for the return of the product.

We regret the inconvenience.

To be honest, I was surprised that I have to wait 2/3 days to receive instructions to send it for RMA, I think it is a bit exaggerated, to be honest, I hope it is not that long.

Anyway, let's see if the RMA goes well and is fulfilled within a reasonable time frame, the graphics card does not have even 3 weeks (Less than 24h of use) and I also do not want to be without a graphics card for another month.

[krampak]

Probably because they will first process the RMA with the supplier/manufacturer and when they have the instructions they will give them to you so that you can process it directly.

[kcuestag]

@krampak:

Probably because they will first process the RMA with the supplier/manufacturer and when they have the instructions they will give them to you so that you can process it directly.

Probably, let's see how long the whole process takes, and if they give me another 7970 the same or not, because I've looked at their distributor, which is pixmania pro (France), and they have been out of stock of my model for a good season... :wall:

[kcuestag]

To this day, the graphics card is still at my house because I still have no instructions on how to send it for RMA.

If they take this long to send me some simple instructions, I don't want to think about how long it will take them to give me another new one…. :wall:

[kcuestag]

I have already sent you an email, I give you until tomorrow:

Hello Francisco,

It is already Wednesday, almost Thursday, and I am still waiting for instructions for the RMA...

I understand that you have to wait for the distributor to give you the instructions, but I think it is a pretty poor deal for the customer, since with a graphics card that is not even 3 weeks old (with less than a day of use), you should replace it immediately with a new one for the customer and then process the RMA for the other one yourself.

If I have not received the instructions for the RMA by Thursday morning, I am afraid I will open a dispute on PayPal to get my money back, and I will return the graphics card to you, because right now I am without a useful graphics card and without 346€, which is not very pleasant for a student who has no income and has spent their savings to upgrade their computer, only to receive a dead card.

Having said that, I hope we can reach a friendly solution for both parties, I don't want to be without a graphics card for a month, when the card is new, any other store, as I have said, would have already given me a new one...

Best regards,
Kevin.

If I don't hear anything about my RMA tomorrow, I will open a dispute on PayPal, I think it's a joke the way you are treating me.

I am not asking you to refund me, but you could perfectly well give me another graphics card, even if it is another model, and you process the RMA for mine and that's it...

[G0D1N0]

[cobito]

I don't see the problem. Few are the businesses that I know of and with which I deal directly that don't carry out their activity in a flat or in a small building in a town. An online hardware store doesn't need the slightest real estate infrastructure. Just having a warehouse somewhere and sometimes not even that because they ship directly from the wholesaler.

Perhaps you'll be shocked by the fact that this person is doing business in a "typical Andalusian village house", but that doesn't mean it's illegal or that they can't carry out their work correctly.

And let it be known that I have no relation to this company or its owner. In fact, they may even be carrying out the most submerged and lawless activity that I can imagine, but the reason won't be for having their office/workshop in a house.