I am also a technician...

[Bm4n]

The other day, in a sudden and spontaneous manner, my iPad jumped against a sink, resulting in both being damaged, not much because it was wearing its case, but it had the bad luck of breaking the glass, leaving the rest intact. As I needed to have it repaired urgently, I sent it to a service that repairs screens, thinking that for the price, it wasn't worth the work of removing small pieces of glass from the device and it would be better for an expert to do it. How naive I am... What a surprise it was to see that my repaired iPad, of course, had the glass seal scratched, the button slightly turned, and obviously (unless Apple has recently changed the tone of white) the glass is not original but an OEM one. My joy turned to disappointment, it didn't become new, but after all, these things happen, we can't ask for pears from an olive tree. The thing is that the next day I noticed that when touching the glass, it had some play in the lower part (right where the button is) and when tapping with my finger, you could hear "tap, tap"... it wouldn't be strange that in a hurry they hadn't tightened it properly, but the next day and after a few squeezes to see if it would stick, I noticed that it also had play on the side and when I put in my fingernail and pulled a little, the glass came out with surprising ease (that to remove a new glass you have to heat it up, otherwise not even your mother can remove it). So the broken glass was indeed removed correctly, only that... although some small pieces of glass were left, the new glass must have been placed at 2 minutes to midnight, hunger was pressing and... the connector wasn't closed, the old glue wasn't cleaned, the new tape was cheap and didn't have the thickness or strength needed, the foam edge that protects against dust wasn't changed, and the plastic seal logically wasn't changed either (they are two euros). Today I called to see what they would tell me, although without the intention of sending it back, I just wanted to see if they would pay me some attention or if they could send me the seal or a proper adhesive tape so I could assemble my Lego. Of course, the kind young lady told me that what I was saying was completely impossible and that as she was also a technician (I didn't understand what kind of technician... I suppose the same type as the one who repaired it) what I was explaining was the result of me having tampered with the device... I understand that she thought that in a fit of boredom I had heated the glass, pulled it with a suction cup while praying that it wouldn't break and once removed I called them to explain why it was poorly glued since talking to the technician is the most fun thing you can do these summer days. So after listening to the peculiar "apologies", I went to get a TESA 4965 mounting tape (it must be the closest thing to what they put in the factory, or better...) and a little piece of adhesive rubber to insulate doors and windows and... as new. So there you have it, my reflection on those great technicians we have today who strive to repair devices as if they were their own so that their customers talk about them well on the Internet. If you want something fixed well, do it yourself! Don't trust the "technicians", and I tell you this because I AM a technician and unfortunately I have to keep it to myself because I don't mess up and I don't talk about impossible things...

[Franziskaner]

I just hope it wouldn't be an "official service"
we have everything in the vineyard of the Lord, but after reading what I read, it's clear that you touched a vineyard …...:wall:
greetings and until next time you know
P.D. it also wouldn't be bad if you did a little "advertising" and said where those "jewels" are
greetings

[Sylver]

Well, it is a very big truth... Except for a few "handymen" who never fail (like veteran shoemakers from the town who have worked for our grandparents) the majority always leaves you disappointed. In my case, I have been "patching up" mobiles since I was 12 years old, and I have only had 3 counting the current one... Collection like a junkyard and off you go, spare parts for an eternity. Nothing better than one's own repairs, with reservations, but in many cases it is like that. Best regards

[cobito]

I have a pretty clear idea about the technical services. I know some cases where the device arrived broken and came back worse (with bruises, with missing parts) because "it's not worth fixing it".

I suppose that in these times, the crap is going to surround us everywhere much more than before because anyone is going to do any job at any price and under any condition.

[Tecnho]

As I always say, fortunately, not everyone is the same, but to avoid things like this, whenever I send something, I take pictures and even videos in case of motherboards, as has happened with Intel and their pins, sometimes it's terrifying, but well.
Anyway, I would have sent it back since you should have at least 3 months of labor warranty, right?

[Sylver]

@Tecnho:

Anyway, I would have sent it back since you should have at least 3 months of labor warranty, right?

The problem is that you already distrust... It wouldn't be strange if it came back the same or worse than after the first sending... :facepalm:

[Kernel1.0]

@Tecnho:

Anyway I would have sent it back since you should have at least 3 months of labor warranty, right?

Send it back, if it works… are you crazy or what?. I will never send anything to a place like that again.
You like living dangerously, you must be the kind of person who removes USBs without safe mode, you :troll:.

[Yorus]

The fault does not lie with the "technicians", but with the employers who expect someone without experience and/or for a miserable salary to do the same work as a trained and experienced person. Sometimes the stinginess extends beyond wages to the media.

[Bm4n]

It is true that there are many untrained staff working for low wages in positions that are not their own... What I can't think of is sending them back, once and no more. I don't intend to advertise for them, the truth is that I only put it to share the experience.

[Yorus]

And you are right, because if we as consumers do not demand, companies will continue with their policy. Thanks to demanding users, there are other companies with higher quality standards.

[cobito]

@Yorus:

And you are right, because if we as consumers do not demand, companies will take their policy for granted. Thanks to demanding users, there are other companies with higher quality levels.

It is curious, but what you have commented is, I think, a cultural issue of Spaniards. Here we are used to not protesting or demanding anything when we receive bad service. At most, we say "I already know where not to go back", but it is very difficult to ask for a complaint form or even tell the person in charge that they are not offering a good service.

We are used to telecommunications companies treating us like trash, to giving thanks to a higher power when something we have taken in for repair comes back working, to being ripped off in restaurants and still leaving with a smile, to a plumber coming and not even bothering not to scratch our floor when he puts his tools on the ground, etc, etc, etc.

And let it be known that I am the first one who says nothing when something like this happens to me.

In the rest of Europe, in general, they are more used to saying what does not work and that feedback usually serves for something.

[Bm4n]

Unfortunately sometimes it's not worth it, other times it is, in this case I didn't think it was worth my time to claim anything. Especially because it would mean having a broken ipad for weeks.

[whoololon]

@Yorus:

The fault does not lie with the "technicians", but with the employers who expect someone without experience and/or for a miserable salary to do the same work as a trained and experienced person. Sometimes the stinginess extends beyond wages to the tools.

I'm sorry to disagree.
If I have no idea about a craft in which I am going to be hired, the least I do is not blame the customer for something that is really my responsibility to do well. Even if it were obvious that a customer broke it while trying to fix it (which is not the case, of course).

It is noted that it is in your nature to think well of everyone. ;D

[Yorus]

@whoololon:

Sorry to disagree.
If I have no idea about a job I'm going to be hired for, the **least** I do is not blame the client for something that is actually my responsibility to do well. Even if it would be obvious that a client broke it while trying to fix it (which is not the case, of course).

It is clear that it is in your nature to think well of everyone. ;D

I don't see it as a disagreement, but as a nuance. I think that a company not providing good service because they don't have enough qualified staff is not the fault of the technician himself, but if he does something wrong and doesn't admit it, that's another story. If you do it wrong, you do it wrong, whether you're the village idiot or an IBM engineer.

And well, come to think of it, it's not that I am, it's that in my job I have to patch up the work of people who were hired without experience or even interns, and paraphrasing a colleague, "interns are not to blame for being interns", and of course the client is also not to blame for the company pulling them in and not having enough quality filters. But well, it is true that there are many klutzes or people without any attention to detail in their work and I hadn't mentioned those :D.

[lforos]

Well, I'm with Cobito. Even if you don't send him back to the store, I would file a formal complaint to force them to respond in writing (they probably won't be so cheeky with you) and to put a stain on their record. The inexperience of the technician or the cheek of the one who hired him are not an excuse to, without more information, insinuate that it was something malicious on your part.

Besides, you would have to make it public and let him suffer the consequences of bad publicity. It's the only way to get both the technician and the entrepreneur to step up their game.

[Fassou]

An email commenting on your experience with them to their Customer Service department is beneficial for both parties.

The "supervisors" find out that not everything is rosy, and there is also the possibility that they will compensate you for the inconvenience, either by ensuring a new service that remedies the previous one, or in another more pecuniary way :troll:

Salu2!

PD: Even if they were fools, and you didn't get anything tangible, it would be worth it as a wake-up call to karma ;D

[Bm4n]

Supervisors, hahaha, I doubt that such a thing exists there. And I repeat, I don't intend to waste my time, I made a call because I was on my way and wanted to see if I was wrong and it was just a oversight, and I left a comment that I imagine they won't publish. For something that I can't repair myself or that supposes a cost for me, I would do something, but I'm not going to kill myself over it.

I'll give you the website to take a look... https://www.pantalla-portatil.es/

[Fassou]

Given that they have several stores, and that they boast of fast service, the least they can do is offer to have one of their more qualified technicians take a look at it.

Although you can always get a smart aleck who says something like: Cheap price, Cheap service.

Best regards!

[Bm4n]

I tell you that there are four guys working and one on the phone, if you look closely all the comments are 5 stars... clearly manipulated. They are some slobs who buy repair kits from China and make money that way, they remove, put and send, they don't know more; if something goes wrong it's anyone's fault and that's it, they don't pay for more shipments. If I went to the physical store it would be different, there they would realize because on a visit you put them in tune, but at a distance either they attend you well or it's complicated to complain. You all know that changing a screen on a laptop is removing 4 screws and little more, they must know how to do that but repairing these devices WELL is another thing and clearly they don't know or have the parts; I tell you this because when I asked if they had the gasket to send it to me even if I had to pay, he said that they didn't have that there because it never broke or was changed, and he also said that it was a rubber thing... it's clear that the person who attended me had no idea.