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    Help igdkmd64.sys driver problem

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    • M Desconectado
      marquezzzzz
      Última edición por

      Hello, I have a Hp Compaq 6720s laptop (Intel Core 2 Duo T7500, 2Gb Ram) and the problem is that after installing Windows 7 Professional SP1, something strange happens with the Intel GMA X3100 graphics driver, let me explain.
      When I start the laptop from 0 (off), once it reaches the Windows login screen, the screen does strange things until after about 1 min a blue screen appears, the igdkmd64.sys driver error and it starts to dump to disk and restarts, once it restarts it starts up correctly and it always happens when the laptop is off, it doesn't happen when it restarts. It occurs in Windows 7 32/64bits, Windows 8 and 8.1, so it seems to be a problem with the driver or the graphics card itself not working properly but it's strange that when it restarts it works normally, any ideas what could be happening?

      The drivers are updated with the latest ones available on the Intel website (8.15.10.1930), although it also fails with the compatible ones that Microsoft puts.

      Does anyone know what could be happening?

      Regards

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      • Bm4nB Desconectado
        Bm4n
        Última edición por

        If you search on google for igdkmd64 you will find info about bsod (blue screen of death) due to that driver.

        Sent from my iPad using Tapatalk

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        • M Desconectado
          marquezzzzz @Bm4n
          Última edición por

          @Bm4n:

          If you search on google for igdkmd64 you will find info about bsod (blue screen of death) for that driver.

          Sent from my iPad with Tapatalk

          There are many cases of error with that driver but I can't find a solution anywhere, I have tried several things that are recommended (DLL Suite, update drivers...) but none work, it keeps failing.

          Regards

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          • Bm4nB Desconectado
            Bm4n
            Última edición por

            BIOS updates or old video drivers tested?

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            • M Desconectado
              marquezzzzz @Bm4n
              Última edición por

              @Bm4n:

              Have you tried updating the BIOS or old video drivers?

              Sent from my iPad using Tapatalk

              The BIOS is up to date, where can I download old drivers for the Intel GMA X3100 graphics card??? On the Intel page I only see the latest ones, which are the ones I have installed, although as I mentioned before, when I freshly formatted the laptop, Windows itself installs some compatible ones and they have the same problem, although it's always worth trying other drivers just in case.

              Regards

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