When I run sfc /scannow, I get an error

[Plok]

Hello everyone!

I've been using my new PC for about a month now, and I've run into a problem that I'm going to present to you. I hope you can guide me to a solution because I'm completely lost.

Some of you may remember that I intervened when I was looking for ways to set up this new PC. The result is as follows:

OS: Clean W10 Home (installed in store);
Case: ZALMAN Z9-U3;
Motherboard: ASUS Z170A;
CPU: INTEL i5-6600;
Cooler: Cool. Master Hyper 212 EVO;
RAM: G. Skill Ripjaws V (2x8GB) DDR4 2400;
Graphics card: XFX AMD R7-360;
HDD1: Samsung 850 EVO 250GB;
HDD2: WD EFRX 2TB Red;
HDD3: WD 1TB Green ();
DVD burner: LITE-ON iHAS324-17 24x;
PSU: CORSAIR RM 750i Gold Mod.;
Monitor: TFT 19” Samsung SyncMaster 970P ();
Keyboard + Mouse: Logitech MX5500 Revolution ();
Printer 1 Multifunc. HP C7280 ();
Printer 2 HP ENVY 5640
Media reader: CoolBox CR700;
Webcam: Quickcam pro 9000 ();
UPS: APC 650 BackUPS ().
(*) From the previous computer)
Internet connection ADSL 300-30Mbps.

It seems like there's an error in the system.
When trying to install my 2007 printer, C7280, there's no way. I downloaded the recommended SW from the HP forum that I had to resort to, it does the installation well (both in USB and wifi) until it enters the "configuration" process, where the green line cursor sticks for about 8 minutes from left to right and in the end, an unrecoverable error appears, without a verifiable code, that forces you to exit after automatic uninstallation (although the HP SW is visible in Programs and Features.

I proceeded to uninstall all HP SW, including the new printer that had been installed without problems first in USB and then in wifi because I exchanged it when I had problems with the C7280, and repeated the installation and nothing, it doesn't install.

In the HP forum, they told me to run the command sfc /scannow which I did and this is what came out:

Microsoft Windows [Version 10.0.10586]
2015 Microsoft Corporation. All rights reserved.

C:\\WINDOWS\\system32>sfc /scannow

Starting system scan. This process will take some time.

Starting the system scan check phase.
The scan is 100% complete.

Windows Resource Protection found corrupt files but was unable to repair some of them. For more details, see CBS.Log
windir\\Logs\\CBS\\CBS.log. For example, C:\\Windows\\Logs\\CBS\\CBS.log. Note that currently, offline scenarios are not supported for servicing.

Among the solutions in case of failure is to enter in the administrator command prompt

findstr /c:"[SR]" %windir%\\Logs\\CBS\\CBS.log >"%userprofile%\\Desktop\\sfcdetails.txt"

and I got a file "sfcdetails.txt" on the desktop but it didn't indicate anything, it was empty.

From here I'm at a loss, because I don't know what to do, and that's why I'm turning to your help, because for HP the problem is in my PC, although I suspected that HP checks if I have original cartridges and that they are not expired.

P.D. I have to say that I have passed this test on my laptop HP DV6 Pavilion and it passed without problems, but here the Photosmart doesn't install well either. Please give me instructions as if I were a child in SW.

In case anyone wants to see my consultation to the HP forum, this is the link:

HP Forum - Re: I can't install my Photosmart C728... - HP Users Forum - 685240

[ferelxyx]

if the printer is old, it won't work on Windows 10, the same thing happens with webcams and other things

regards

[Espinetenbolas]

Buff… HP... my first scanner and printers were HP and although they worked very well I decided to avoid that brand because they did not support future operating systems.

That was over 15 years ago and it seems that they continue with the same policy.

Canon however does not do that and other brands I can not confirm but HP is the worst in that aspect.

[Plok]

@Espinetenbolas:

Buff… HP... mi primer escaner e impresoras fueron HP y aunque iban muy bien decidí evitar esa marca porque no daban soporte para futuros sistemas operativos.

De eso hace ya más de 15 años y parece que siguen con la misma política.

Canon sin embargo no hace eso y otras marcas no te lo puedo confirmar pero HP es lo peor en ese aspecto.

Hola Espinetenbolas.

Pues creo que vas a tener razón, pero yo lo estoy descubriendo ahora, cuando acabo de comprar otra impresora, ya que mi anterior C970-Cxi del año 2002, que estaba impecable, porque yo mismo (ex-técnico de HW) despanzurré en junio de 2009 la limpié reajusté y volví a montar quedando como nueva, la tuve que retirar porque no veía forma de conseguir los drivers. Me quejé y la respuesta fue que pasados 10 años no dan soporte y a cambio me ofrecieron un 15% de dto. en la compra de la siguiente, que fue la ENVY5640 comprada en Amazon por 85 €-15% = 72 €.

Pero la verdad, es que cuando en 2009 me actualizaron en el antiguo PC desde W-XP a W7, mi 970 Cxi ya no funcionó nunca igual, porque no tuve una interface completa y fácil como cuando la instalé con el CD.

De momento, lo que me interesa resolver es lo del test con el sfc /scannow, para que me salga limpio, y si esto lo consigo con vuestra ayuda (sin ella creo que imposible) y vuelvo a intentar la instalación y vuelve a fallar (lo cual ya me mosquearía), tendría motivo para llamar a HP a ver que dicen. Y/o a sospechar que hace una comprobación de los cartuchos y si no son todos originales y sin caducar, dé un error y no la instale, así que por favor, antes de tener que gastar en un juego de 6 cartuchos originales para la Photosmart, los que sabéis tocar las tripas de los PC's, ¿Por qué no pasa el test scf /scannow si está casi recién instalado W10 limpio y cómo se arregla?

Un saludo

[Plok]

Good evening.

This request for help can be considered resolved, because I have run the sfc /scannow test again and it came out correct. I had previously run several tests and the error always came up.

I don't know if it's related, but last night I turned off the PC and when I turned it on this afternoon it did some Windows updates and also gave me a warning from Panda IS application protection about wanting to run "playstv_patch.exe" and asked me what to do. As I had no idea, I looked it up on the Internet and found 4 lines that talked about malware, so I denied the execution and also removed this executable from where it was "users/app/….local/temp".

After all this, I ran the test again and it came out fine.

So tomorrow I will try to install the darn printer again to see what happens.

Best regards.