Report SEUR? Is it possible?

[SEDG.RaVeN]

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la tienda cool despues de haberles ingresado 410€ de la asus striker y un par de cosillas, que la asus ponia fecha de entrada en el 12/12 el dia 13 me llamaron diciendo que tardaria 2 semanas minimo, bueno no me importa por que no ahi parne´ para el micro, pero ya podian haber avisado antes para pillar el micro primero

saludos

[SpaceRay]

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¿ que ha pasado al final con lo de Seur ?

¿ te ha llegado ya ?

[SEDG.RaVeN]

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yo todavia estoy sin la placa

[EYR]

Well, you can't really "report" what's being said, since they haven't done anything illegal.
But hey, you can file a complaint.

The situations in which SEUR expects you to file a complaint are:

• Delivery delays: If your order doesn't arrive within 24 hours of notification, you can file a complaint within 21 days.

• Missing products: If any item is missing from your shipment, it's important to inform the delivery driver on the delivery note and file a complaint within 7 days. To support your claim, you'll need to provide invoices and photos as evidence.

• Incomplete shipment: If you receive a package that is marked as "delivered" but you haven't received all the items, you should report it during delivery. You have up to 1 year to file a complaint for a package that has been registered as delivered but not received.

Damaged goods: In case the goods arrive damaged, it's crucial to notify the delivery driver and file a complaint within 7 days of delivery. You'll need to have invoices and photos showing the damage to the products to support the claim.

• Pickup issues: If 24 hours have passed since you requested your package to be picked up and it hasn't been, you have the right to file a complaint.

Before filing a complaint, make sure you have all the necessary information. This includes your package's tracking number, the date and approximate time of the order, and any other relevant details.

They can take a long time to respond, though...

[krampak]

@eyr said in Report SEUR? Is it possible?:

Well, you can't report what is said "report" because they haven't done anything illegal.
But watch out, you can file a complaint.

The circumstances in which SEUR expects you to file a complaint are:

• Delivery delays: If your order doesn't arrive within 24 hours of notification, you can file a complaint within a period of 21 days.

• Missing products: If any item is missing from your shipment, it's important to inform the delivery driver on the delivery note and file a complaint within the following 7 days. To support your claim, you will need to provide invoices and photos as evidence.

• Incomplete shipment: If you receive a package that is marked as "delivered" but you haven't received all the items, you must report it during delivery. You have up to 1 year to file a complaint for a package that has been registered as delivered but that you haven't received.

Damaged goods: In case the goods arrive damaged, it is crucial to notify the delivery driver and file a complaint within 7 days after delivery. It is necessary to have invoices and photos showing the damage to the products to support the complaint.

• Problems with the collection: If 24 hours have passed since you requested the collection of your package and it hasn't been done, you have the right to file a complaint.

Before filing a complaint, make sure you have all the necessary information. This includes the tracking number of your package, the date and approximate time of the order, and any other relevant details.

They may take quite a while to respond, that's for sure...

I think that after 17 years that matter will already be forgotten, eh?

[EYR]

@krampak ups! It's true It would be great if @rul3s told us what happened to that PC, which I imagine has already been retired. And if he has made peace with SEUR