AMD 7990 HD smells of burning and high temperatures FROM DAY ONE
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Hello,
I hope that you, who are experts in hardware, can solve my doubt.
You see, I have the AMD 7990 HD graphics card (which when I bought it boasted of being the best, and I assure you it doesn't even come close, I know I should never buy anything from AMD again) and the thing is that since the first day I bought it it reaches 80-100ºC when I play almost any game. Today while playing GTA V it was between 90-100 and the truth is that I have been putting up with those high temperatures for a year, and I don't understand what they are due to because in all the benchmarks they say that the temperatures don't reach those extremes not even when testing hard.
The ventilation is good, the case is a Corsair Graphite 780T white, that is, one of the largest and best ventilated cases on the market, even so I tried the same graphics card in another case, with other components (all different, power supply, motherboard, etc...) and it did exactly the same.
The thing is no longer that I worry about the graphics card, it's that I worry about my health, because it smells of burnt plastic (yes, it's plastic of the bad kind, it's AMD... what can you do...) and the thing is: is this temperature/smell normal?
Here I leave you a screenshot of the Sapphire Trixx: http://gyazo.com/c25447bbae1e57768a0369e517c98b92
If it's not normal for this graphics card, it's still under warranty, do you recommend that I claim it at the store?
For those who don't know it, it would be the equivalent of putting two 7970s together in one card.The manufacturer of the graphics card is Sapphire
Thanks in advance
P.D: In idle it's always over 55-60 degrees. And when I was playing to test if the temperature dropped I removed the fans from automatic and set them to 100%, and not even then, in fact they were already at 100% on automatic. -
Sapphire is cheap but it comes out with more ugly graphics than other assemblers, I'm afraid you've got one of them
If they are silly, they might send it back to you and you'll spend some time without a graphics card, if they behave, they will change it or "repair" it by changing the paste or something.
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Indeed, it seems to be the result of a poor assembly that consequently results in poor contact between the heatsink base and the micro (*). Send it back as soon as possible and pull the integrated one if you can.
In fact, you shouldn't have waited so long: those temperature differences so pronounced (you can go from room temperature to being able to cook macaroni in less than 5 minutes, and when you turn it off, it goes back down) end up causing fatigue in the components and solder points, which drastically reduces the life of the board.As Obione points out, the Sapphires are a lottery: some wouldn't change them for anything and others run away from them like the plague.
Edit: (*) Check that the fan connector has at least 3 cm free. That is, that nothing under the card is "drowning" the fans.
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Alright, thank you very much to both of you.
Tomorrow I will call PCComponentes, where I bought it and where I should have a 2-year warranty, and I will explain my problem.
As for the space above and below, there is a palm free below until the power supply, which also has the fan facing down, and above it is free since there is only a small pump from the liquid cooling, which is about 6cm from the graphics card.
Thank you very much to everyone!Edit: I have been reading comments from people with the same graphics card model who claim that it also heats up to 90 degrees and things like that, is it possible that this is normal for this graphics card, or that everyone's comes defective and it is a pretty big assembly error? I am starting to get very worried...
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What has changed to go from this
@porketero:in all the benchmarks they say that the temperatures do not reach those extremes even when testing hard
to this?
@porketero:I have been reading comments from people with the same graphics card model who claim that it also heats up to 90 degrees and things like that
Unless the ambient temperature is more than 30º C or you have the graphics card overclocked, a temperature of more than 50º at rest is not very normal.
Go by your first impression and your sense of smell, that problem is solved by disassembling the heatsink, cleaning the four kilos of thermal paste that they put on it and replacing it with a thin layer of good paste; the heatsink is mounted again and ready.
While under warranty, as Obione already said, this is what they should do. -
What has changed to go from this
to this?
Unless the ambient temperature is over 30°C or you have the graph turned up, a temperature over 50°C at rest is not very normal.
Go by your first impression and your sense of smell, that problem is solved by disassembling the heatsink, cleaning the four kilos of thermal paste that they put on it and replacing it with a thin layer of good paste; the heatsink is mounted again and ready.
Being under warranty, as Obione already said, is what they should do.Okey, thanks.
And the thing is that I read comments about the graph mounted by Sapphire specifically, but in benchmarks I did see that it doesn't reach that temperature, hence the change.
Anyway, if I take it to a store, will they do the paste thing for me? Because if I have to go a month without a graph to send it to Murcia and then have it repaired and returned, I'd rather pay 20-30 euros and have it repaired here… is that possible? -
You can do it yourself, but while under warranty I wouldn't hesitate.
Edit: It clearly states that the problem is due to overheating and a strong burnt smell, since the graphics card otherwise works well (doesn't it?) and would probably pass any performance test without any problems.
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I think the same, it is interesting to put a better heat dissipation on these heaters, even RL, but in your case, do not risk losing the warranty.
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I also think that since it's under warranty, I wouldn't touch it and I would send it to get it checked out. It would be a pain to be without the graphics card for a while, but it was a very expensive graphics card at the time, so it's better to use the warranty. It might be defective, or maybe just removing the heatsink and changing the thermal paste would improve the temperatures, but that could void the warranty. I'm afraid you'll have to send it to Pccomponentes or contact the manufacturer and process an RMA, but you'll have to pay to send the graphics card. It may not improve much even if you do what I told you about the heatsink and thermal paste. You might have gotten a defective model and there's not much you can do, which is why it's best to use the warranty. Anyway, for the next time you install hardware and something like this happens, from day one you should be alert and not wait to use the warranty. You don't want to be without the graphics card for a month, but you also don't want to keep using it like that. I assure you that with those temperatures, that graphics card won't last for many years, and if it breaks outside of warranty, you'll have a nice and expensive paperweight, so process the warranty now. -
Hello,
I hope that you, who are experts in hardware, can solve my doubt.
You see, I have the AMD 7990 HD graphics card (which when I bought it boasted of being the best, and I assure you it doesn't even come close, I already know that I should never buy ANYTHING from AMD again) and the thing is that from the first day I bought it, it reaches 80-100ºC when I play almost any game. Today while playing GTA V it was between 90-100 and the truth is that I have been putting up with those high temperatures for a year, and I don't understand what they are due to since in all the benchmarks they say that the temperatures don't reach those extremes even when testing hard.
The ventilation is good, the case is a Corsair Graphite 780T white, that is, one of the largest and best ventilated cases on the market, even so I tried the same graphics card in another case, with other components (all different, power supply, motherboard, etc...) and it did exactly the same.
The thing is no longer that I worry about the graphics card, it's that I worry about my health, because it smells of burnt plastic (yes, it's plastic of the bad kind, it's AMD... what can you do...) and the thing is: is this temperature/smell normal?Here I leave you a capture of the Sapphire Trixx: http://gyazo.com/c25447bbae1e57768a0369e517c98b92
If it's not normal for this graphics card, it's still under warranty, do you recommend that I claim it at the store?
For those who don't know it, it would be the equivalent of putting two 7970s in one single card.The manufacturer of the graphics card is Sapphire
Thanks in advance
P.D: In idle it's always over 55-60 degrees. And when I played to test if the temperature dropped I removed the fans from automatic and set them to 100%, and not even then, in fact they were already at 100% on automatic.If it's under warranty I wouldn't waste time, use the warranty maybe with luck they'll give you a more modern one, if they give you another one maybe it's cooler, although if they don't have the 7990 maybe they'll have to give you a superior one and it would have to be a 295x2, which although they have an RL radiator and are very bulky, at least they are much cooler.
Depending on what it cost you but I think it's better to get up to a 290x, if they give you a good model with good dissipation, it yields something less but it's monogpu that should work better.
If you don't hurry up maybe one day it burns out and maybe you won't even have a warranty anymore.
regards
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In the end I opted to take advantage of the warranty, these days of playing GTA have worsened, the temperature at idle is now over 60 degrees and it makes me quite nervous. But well, they are coming to pick it up on the 29th, so no problem. The shipping costs are free and you don't have to send it, they pick it up at the address, which I thought was a 10 on the part of PCComponentes.
Thanks to all, I will tell you how they fix it, and, again, thanks.
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I ask, have you looked into the ULPS issue?? It looks like it could be what's happening to you since that temperature at idle … Anyway, that or as they said, the heatsink isn't making good contact with the die or they put on paste to fill a jug of wine, or the heatsink is very dirty XD.
I'll leave you some info on this:
Best regards.
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I ask, have you looked at the ULPS issue?? It looks like it's what's happening to you since that temperature at idle … Anyway, that or as they told you, the heatsink isn't making good contact with the die or they put on paste to fill a jug of wine, or the heatsink is very dirty XD.
I leave you info about it:
Best regards.
I looked into it, it's not that issue, and the heatsink is clean, so it must be his thing
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In the end I opted to take advantage of the warranty, these days of playing GTA have gotten worse, the temperature at idle is now over 60 degrees and it makes me pretty nervous. But well, they are coming to pick it up on the 29th, so no problem. The shipping costs are free and you don't have to send it, they pick it up at the address, which I thought was great on the part of PCComponentes.
Thanks to everyone, I'll let you know how they fix it, and, again, thanks.
Try tightening the cooler's mounting screws, to see if the cooler has loosened against the card and that's why you have these high temperatures both at idle and in 3D, which is usually a symptom of an acute dissipation problem (badly applied thermal paste and/or poor contact with the cooler).
They should be tight, without overdoing it, but not loose either, so don't overdo it, but make sure that at least the cooler is fixed as it should be. I would say that you disassemble the cooler and check the thermal paste and contact, but that would already be affecting the warranty, and for that it's better to send it to the store.
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Hello,
I also have a 7990.
With GTA I noticed that one of the two Malta cores reached almost 100º and the cooling of the whole system was practically saturated.
To try to correct it, I activated the Overdrive technology in the Catalyst drivers and lowered the 'power limit' to -14%. From there, one core usually stays above 85º and the other at 75º and I can continue playing at a resolution of 6124x1080. You can adjust the overdrive values to your liking, in the end I have left the limit at -11%, with a little overclock.
It all depends on the cooling set you have, but I think modifying that value could help you.You will let me know, I hope it can be useful for this or other games!
Best regards!
