Google account inaccessible

[jordiqui]

Hello, colleagues. I have changed my ISP and during the portability I did not bring the number that I had linked with almost everything. I have solved everything, except access to google. Here I have already added a temporary email, while I try to solve this problem. There is no way, not even following the steps that Google indicates. It goes into a loop and does not allow me to answer the questions or the option to send a copy of the ID, etc. I can't find an email to address to these people explaining the problem. Does any of you know a contact email or how to solve the access? PD: I do not have access to the phone number, so the sms does not arrive. It is not possible to solve it through this way. At least as far as I know. Thank you in advance.

[defaultuser]

@jordiqui said in Google account inaccessible:

I've solved everything, except access to google.
...PD: I don't have access to the phone number, so the sms doesn't arrive

Edit: Call the ISP first, I think sometimes you can even recover the number.
And also to see if they have already assigned your old number to someone, and to see if they can hold it for a while.

I assume you can access the account because you know the password, is that right?

Is the mobile terminal the same? I understand that you have tried to link your account to the new number directly from the terminal, can't you change the number through the browser without a confirmation process that requires the old number?

That didn't happen to me, but once they tried to hack my account and besides a process of reconfirmation of the account (started by the account itself) I also had to wait for it to conclude, I'm not sure if it was a month.

[jordiqui]

@defaultuser said in Google account inaccessible:

@jordiqui said in Google account inaccessible:

I've solved everything, except access to google.
...PD: I don't have access to the phone number, so the sms doesn't arrive

Edit: Call the ISP first, I think sometimes you can even recover the number.
And also to see if they have already assigned your old number to someone, and to see if they can hold it back a little.

I suppose you can access the account because you know the password, is that right?

Is the mobile terminal the same?, I understand that you have tried to link your account with the new number directly from the terminal, can't you change the number through the browser without a confirmation process that requires the old number?

That didn't happen to me, but once they wanted to hack my account and besides a process of reconfirmation of the account (I started it myself) I also had to wait for it to conclude, I'm not sure if it was a month.

Yes, the password, etc. I'll see if I can do something with the ISP. Because I have received a response from Google Ireland with the same nonsense that appears on their support page XD:

Edit:

@defaultuser portability processed right now. I don't think they have assigned the number to anyone because I have a terminal on installments (which I will pay for separately), so I don't think they have assigned it. In fact, these new people have been able to carry out the process without anything appearing that would prevent it. I have the response from Google as I told you before and no matter how many times I go over it, I don't understand why they don't give the option to do a live recording, scan documents, etc. But well, that's just how Don Google is....

[jordiqui]

My God, how difficult they make it and how easy the solution is when you find it. I had logged in with the account from the woman's phone, even though I had removed it. The thing is, I started the steps to add the account again, I put in the correct password, and it only asked me to change it. So far, so good, but what if they had stolen the phone? Anyway.

[defaultuser]

@jordiqui I didn't understand anything, it seems like you say they recover your number but I'm not sure.

@jordiqui said in Google account inaccessible:

@defaultuser portability processed right now. I don't think they have assigned the number to anyone because as I have a terminal on installments (which I will pay for separately), I don't think they have assigned it. In fact, these new people have been able to carry out the process without anything appearing that would prevent it. I have the response from Google as I told you before and no matter how I look at it, I don't understand why they don't give the option to do a live recording, scan documents, etc. But well, that's how Don Google is...

imagine the number of people who try to steal accounts every day, with the same procedures.
Your old number becomes available shortly after, but during that time it's best to recover it and avoid hassle

@jordiqui said in Google account inaccessible:

The thing is that I have started the steps to add the account again, I have put the correct password, and it has only asked me to change it.

So the matter is resolved, no?
Initially you should be able to log in from anywhere, but the most important security changes if they are not from your terminal and your number will be a hassle, and the fact of trying to log in from the registered terminal but another number, or vice versa, is already a reason for suspicion for the security premises.

So you are at least logged in now?

[jordiqui]

@defaultuser said in Google account inaccessible:

@jordiqui I didn't understand anything, it seems like you're saying they recover your number but I'm not sure.

@jordiqui said in Google account inaccessible:

@defaultuser portability processed right now. I don't think they've assigned the number to anyone because as I have a device on installments (which I'll pay for separately), I don't think they've assigned it. In fact, these new people have been able to complete the process without anything appearing to prevent it. I have Google's response as I mentioned before and no matter how I look at it, I don't understand why they don't offer the option to do a live recording, scan documents, etc. But well, that's just how Don Google is....

Imagine the number of people who try to steal accounts every day, with the same procedures.
Your old number becomes available shortly after, but during that time it's best to recover it and avoid hassle

@jordiqui said in Google account inaccessible:

The thing is that I've started the steps to add the account again, I've put the correct password, and it only asked me to change it.

So the issue is resolved, right?
Initially, you should be able to log in from anywhere, but the most important security changes if they're not from your device and your number will be a hassle, and the fact of trying to access from the registered device but another number, or vice versa, is already a cause for suspicion for security premises.

So at least you can log in now, right?

Yes. But from my partner's number. I understand that they recognized the device and then allowed me to change the password. Now I've updated the phone number, just in case portability fails, new one. But even though it's resolved, the problem, it's still demented that there's no possibility I mentioned before. Document scanning, live recording with the document in hand, etc. And as you rightly say, it's a cause for suspicion for security premises. For example, I had the web hosting linked to that email, well siteground asked me to follow a series of steps to access the cpanel that I think are correct. I don't understand Google, in fact they demonstrate it to me with SEO right under my nose. But in terms of security, they should be more efficient and sensible. Because the fact that I thought of accessing from my wife's device was just a coincidence. But it was the solution, which refers to what you commented. Then there are those who require identification via webcam. Which I don't have, to be honest, but when I have the number I'll be able to access it because it's to promote the anthropology project, otherwise I wouldn't have entered. Thanks, buddy, because after your comment, the solution appeared as if by magic.

[defaultuser]

@jordiqui Set up all recovery measures and etcs, alternative rescue email, an alternative number (your wife's own) and whatever you can.
In the terminal it would also be good to set up something anti-theft, to be able to lock it, locate it, and more things.

Biometrics is now finally starting to be a standard for identification, that and the mobile through the ISP's infrastructure are the number one unofficial means of identification. Even banks are abandoning confirmation sms to do it also by biometric recognition.
So consider the mobile line and the mobile itself as if they were a master key.

Salu2.

[defaultuser]

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