Help please, I can't print.

[operari]

Hello, I have a Brother MFC 260 C printer and for several days now I have not been able to print anything. I have checked the ink, the paper, the printer default in the control panel and all of this is correct. I have also run the troubleshooter and it shows a window like shared printer corrected the print jobs in the queue also shows as corrected.

I have also restarted the desktop PC and nothing. It is an Asus i5 with Windows 7 Ultimate operating system. I have also changed the USB connection port on the tower and I have not achieved anything either.

In case it helps, in Devices and Printers under Status it says error

To be honest, I don't know what to do and it has never happened to me before. If any of you are kind enough to help me, I will be very grateful.

Regards.

[operari]

¡Esta publicación está eliminada!

[Kernel1.0]

leds or any detail in the error?

[operari]

@Kernel1.0:

leds or any detail in the error?

Can you attach a photo in these messages? I say this because it may be much easier to perhaps see the problem.

[Kernel1.0]

You can, by uploading them to a site and attaching the address... but if you don't see anything strange. You can try uninstalling the drivers.

[krampak]

Reinstalling the printer may fix the error, but it would be good to know exactly what error it gives, lest it be a physical problem.

[Kernel1.0]

A piece of paper, planned obsolescence, a bad configuration, that Windows updating drivers got it wrong... it could be a thousand things

[operari]

@Kernel1.0:

You can by uploading them to a site and attaching the address… but if you don't see anything wrong. You can try uninstalling the drivers.

If I uninstall the drivers, then is it easy to reinstall them? I say this from my ignorance since I'm not a computer expert, I'm just an ordinary person.

@krampak:

Reinstalling the printer may fix the error, but it would be good to know exactly what error it gives, it might be a physical problem.

I've already done this several times without success.

@Kernel1.0:

A piece of paper, planned obsolescence, a bad configuration, Windows updating drivers got it wrong… there could be a thousand things

The paper thing NO, I ignore the rest since I'm not an expert and that's why I'm asking. In short, I'm having a hard time solving this from a distance.

[Kernel1.0]

You say you have reinstalled but have not deleted the drivers.
Delete the drivers without fear and look for the Downloads | MFC-260C | Spain | Brother on the manufacturer's page.

[operari]

@Kernel1.0:

You say you have reinstalled but have not deleted the drivers.
Delete the drivers without fear and look for the Downloads | MFC-260C | Spain | Brother on the manufacturer's page.

Well, between work and the kids I don't have much time but today I tried to delete the drivers but I get a window that says:

_The following packages cannot be deleted:

prnbr002.inf (x64)
This package contains the following drivers in use:
Brother MFC-260C; This driver is used in:
Brother MFC-260C

The following drivers cannot be deleted:

The Brother MFC-260C (x64) driver is in use. It is used in:
Brother MFC-260C

What should I do?

[Kernel1.0]

http://support.brother.com/g/b/sp/faqend.aspx?c=es&lang=es&prod=dcpj315w_eu_as&ftype3=2035&faqid=faq00000071_005