I am also a technician...

[Yorus]

And you are right, because if we as consumers do not demand, companies will continue with their policy. Thanks to demanding users, there are other companies with higher quality standards.

[cobito]

@Yorus:

And you are right, because if we as consumers do not demand, companies will take their policy for granted. Thanks to demanding users, there are other companies with higher quality levels.

It is curious, but what you have commented is, I think, a cultural issue of Spaniards. Here we are used to not protesting or demanding anything when we receive bad service. At most, we say "I already know where not to go back", but it is very difficult to ask for a complaint form or even tell the person in charge that they are not offering a good service.

We are used to telecommunications companies treating us like trash, to giving thanks to a higher power when something we have taken in for repair comes back working, to being ripped off in restaurants and still leaving with a smile, to a plumber coming and not even bothering not to scratch our floor when he puts his tools on the ground, etc, etc, etc.

And let it be known that I am the first one who says nothing when something like this happens to me.

In the rest of Europe, in general, they are more used to saying what does not work and that feedback usually serves for something.

[Bm4n]

Unfortunately sometimes it's not worth it, other times it is, in this case I didn't think it was worth my time to claim anything. Especially because it would mean having a broken ipad for weeks.

[whoololon]

@Yorus:

The fault does not lie with the "technicians", but with the employers who expect someone without experience and/or for a miserable salary to do the same work as a trained and experienced person. Sometimes the stinginess extends beyond wages to the tools.

I'm sorry to disagree.
If I have no idea about a craft in which I am going to be hired, the least I do is not blame the customer for something that is really my responsibility to do well. Even if it were obvious that a customer broke it while trying to fix it (which is not the case, of course).

It is noted that it is in your nature to think well of everyone. ;D

[Yorus]

@whoololon:

Sorry to disagree.
If I have no idea about a job I'm going to be hired for, the **least** I do is not blame the client for something that is actually my responsibility to do well. Even if it would be obvious that a client broke it while trying to fix it (which is not the case, of course).

It is clear that it is in your nature to think well of everyone. ;D

I don't see it as a disagreement, but as a nuance. I think that a company not providing good service because they don't have enough qualified staff is not the fault of the technician himself, but if he does something wrong and doesn't admit it, that's another story. If you do it wrong, you do it wrong, whether you're the village idiot or an IBM engineer.

And well, come to think of it, it's not that I am, it's that in my job I have to patch up the work of people who were hired without experience or even interns, and paraphrasing a colleague, "interns are not to blame for being interns", and of course the client is also not to blame for the company pulling them in and not having enough quality filters. But well, it is true that there are many klutzes or people without any attention to detail in their work and I hadn't mentioned those :D.

[lforos]

Well, I'm with Cobito. Even if you don't send him back to the store, I would file a formal complaint to force them to respond in writing (they probably won't be so cheeky with you) and to put a stain on their record. The inexperience of the technician or the cheek of the one who hired him are not an excuse to, without more information, insinuate that it was something malicious on your part.

Besides, you would have to make it public and let him suffer the consequences of bad publicity. It's the only way to get both the technician and the entrepreneur to step up their game.

[Fassou]

An email commenting on your experience with them to their Customer Service department is beneficial for both parties.

The "supervisors" find out that not everything is rosy, and there is also the possibility that they will compensate you for the inconvenience, either by ensuring a new service that remedies the previous one, or in another more pecuniary way :troll:

Salu2!

PD: Even if they were fools, and you didn't get anything tangible, it would be worth it as a wake-up call to karma ;D

[Bm4n]

Supervisors, hahaha, I doubt that such a thing exists there. And I repeat, I don't intend to waste my time, I made a call because I was on my way and wanted to see if I was wrong and it was just a oversight, and I left a comment that I imagine they won't publish. For something that I can't repair myself or that supposes a cost for me, I would do something, but I'm not going to kill myself over it.

I'll give you the website to take a look... https://www.pantalla-portatil.es/

[Fassou]

Given that they have several stores, and that they boast of fast service, the least they can do is offer to have one of their more qualified technicians take a look at it.

Although you can always get a smart aleck who says something like: Cheap price, Cheap service.

Best regards!

[Bm4n]

I tell you that there are four guys working and one on the phone, if you look closely all the comments are 5 stars... clearly manipulated. They are some slobs who buy repair kits from China and make money that way, they remove, put and send, they don't know more; if something goes wrong it's anyone's fault and that's it, they don't pay for more shipments. If I went to the physical store it would be different, there they would realize because on a visit you put them in tune, but at a distance either they attend you well or it's complicated to complain. You all know that changing a screen on a laptop is removing 4 screws and little more, they must know how to do that but repairing these devices WELL is another thing and clearly they don't know or have the parts; I tell you this because when I asked if they had the gasket to send it to me even if I had to pay, he said that they didn't have that there because it never broke or was changed, and he also said that it was a rubber thing... it's clear that the person who attended me had no idea.