Although Intel says that this micro supports up to 32GB, the limit will be set by the motherboard it is on.

Check its manual, and if you don't know the model, you can find out with the always useful CPU-Z

Anyway, you have the platform more than amortized and no matter how much memory you put in, you won't notice improvement, outside of the very specific uses that Mr. @_Neptunno_ mentions

Better invest in a change of platform, that even opting for second-hand options like a Ryzen of 1st or 2nd Generation, the difference will be more than noticeable compared to what you have now.

Salu2!

Ok thanks. I will try this and see how it goes.

Thanks to all for your responses. At the institute they offered to leave it there and they would look at it (a technician). I don't know in the end how they resolved it, but he has been able to log back in again and keeping the programs installed.

I'm saving this post in favorites in case something similar happens again some other day.

Regards.

If you have problems, try compressing it first, or use another email client, such as Mozilla Thunderbird.

Salu2!