Problem with the DNI reader

[cinusara]

Hello everyone.
I have a problem that is driving me crazy,
A year ago I renewed my ID and I have the electronic ID I bought a card reader brand woxter combo, and well everything works fine, I used it for a couple of months more and everything was fine,
a week ago I wanted to use it and it no longer detects the ID.
I have done everything uninstall it again and again clean, update and according to Windows the reader works correctly, but it does not detect the darn ID.
I have tried with another reader brand Starpoint and the same thing, what confuses me is that in the applications the reader says emv smartcard Reader and in device management the driver is Microsoft USB smart card reader (WUDF)
what might be failing the ID I passed it through the national police terminal and it works fine,
Please someone knows what I can do.
Thank you very much.

P.D.: I do not know if this is the correct thread for this topic.

[defaultuser]

@cinusara said in Problem with DNI reader:

A week ago I wanted to use it and it no longer detects my DNI.

Hello.
A week ago or so, some kind of change was made (or occurred), and this change, without knowing it, negatively influenced and left the configuration necessary to operate with the DNI inoperative.
This is the first hypothesis. If by any chance you remember a change you made...

@cinusara said in Problem with DNI reader:

I've done everything: uninstalled it again and again, cleaned, updated

Have you checked the components and all the necessary configuration to use the DNI? Or reset it?

I don't remember the whole process, but it seems like you have a detail in the configuration that's failing.

PD:
Check the browser's certificates as well.

[Fassou]

DNIe readers are Smart Readers and do not need drivers (on Windows). A classic, simple Plug & Play for the whole family. Plug in and ready.

Tips:

-Use an updated Windows W10 or W11
-Connect the Reader a few seconds before opening the browser
-Use Microsoft Edge (the current one, based on Chrome)

And it should work without problems.

A good test of whether it works is the website of the DGT (Click on the Cl@ve option) to see the points of the Driving License.

And remember that when you plug it in for the first time into a computer USB connector, it installs it again, so it is very difficult for you to make a mistake

Salu2!

[defaultuser]

@fassou Do we even need to download certificates anymore?

[Fassou]

@defaultuser Use the chip's (usually two, one to validate and another to sign documents).

Another story is to have a certificate installed, but in that case you wouldn't need the DNIe

And for those who don't have it, although its implementation was left half-finished, get the CL@VE permanent

Salu2!

[cinusara]

Hello everyone and thank you for responding.
I use Windows 10 and everything is updated and renewed the certificates in the national police, and I have repeated uninstall and clean everything over and over again, and I have deleted the certificates that I had in Chrome, which is the browser that I use the most and nothing works, I know that the reader is a plug and play and although I uninstalled it in the device management, when I connect it again Windows recognizes it. I have tried it on another PC and it works well for me, in the download area of the police it also has to download active x for PC environment, I should also download this file, because I should have it if it worked for me before,
I just don't know what else I can do
Thank you.

[defaultuser]

@cinusara said in Problem with DNI reader:

...and I have repeatedly uninstalled and cleaned everything over and over again, and I have deleted the certificates I had in Chrome, which is the browser I use the most...
I just don't know what else I can do

@fassou said in Problem with DNI reader:

-Use Microsoft Edge (the current one, based on Chrome)

[cinusara]

Thanks for responding, I have also tried it and it doesn't work for me either, and also with another reader and it's the same, something is wrong and I don't know what it could be
thanks

[defaultuser]

@cinusara Has you done the test on the pages of the accrediting entities? there was a section to test if it works for you or something like that.

Something similar happened to me but I don't remember how I solved it.

[cinusara]

I downloaded the ActiveX for DNI for PC environment, but it's a Dell file I don't know how to install it can you help me, and by the way I had deleted the Chrome certificates and when I reinstalled everything again Chrome still doesn't have certificates.

[defaultuser]

@defaultuser said in Problem with DNI reader:

@cinusara said in Problem with DNI reader:

...and I've uninstalled and cleaned everything again and again, and deleted the certificates I had in Chrome, which is the browser I use the most...

I just don't know what else I can do

@fassou said in Problem with DNI reader:

-Use Microsoft Edge (the current one, based on Chrome)

@cinusara said in Problem with DNI reader:

I've tried that too and it doesn't work for me either

@cinusara said in Problem with DNI reader:

and by the way I had deleted the Chrome certificates and when I reinstalled everything again Chrome still has no certificates

Still Chrome?

@cinusara said in Problem with DNI reader:

can you help me

call it intuition or whatever you want, but maybe it's best that you rest and try again tomorrow when you're more clear-headed...

[cinusara]

Ok Thanks.

[defaultuser]

@cinusara said in Problem with DNI reader:

I have downloaded the active x for DNI for PC environment, but it is a Dell file I do not know how to install it can you help me

It is a DLL file not DELL
The instructions on the same page where it is downloaded:

Installation

Just copy the library into system32(64bit version) or SysWOW64(32bit version) and register it with regsvr32.exe

[cinusara]

Hello everyone
I have done it as you told me and opened cmd as administrator and with this command
cd c:\\windows\\regsvr32x ActiveXDNIe_x64.dll

but it says access denied

why can't I, you have to forgive me I am a little older and sometimes it gets complicated for me.
thanks

[defaultuser]

@cinusara Try this:

C:\\Windows\\System32\\regsvr32 <ActiveXDNIe_x64.dll>

Remember that first the file ActiveXDNIe_x64.dll must be inside the folder C:\\Windows\\System32

[defaultuser]

@defaultuser In a hypothetical process of starting from scratch, you would also have to uninstall the update(s) related to the DNI in Windows Update

[cinusara]

Hello again.
I have done well as you have told me but nothing, I continue with the same problem, it does not recognize the DNI.
Looking for information on all the sites and there is one that says to install java, can you inform me if java is necessary, and in case of uninstalling the DNI updates how would I do it
Thanks again

[defaultuser]

@cinusara As I told you, I don't know the whole process, but I've looked it up on Google "check if the dnie works" and I found more detailed instructions

https://sede.agenciatributaria.gob.es/Sede/ayuda/consultas-informaticas/firma-digital-sistema-clave-pin-tecnica/comprobaciones-tecnicas-funcionamiento-dnie.html

[defaultuser]

@cinusara said in Problem with DNI reader:

in case of uninstalling the DNI updates how would I do it

uninstall updates

[cinusara]

Hello, well I have done everything and for double what you have recommended and it still does not work.
Well I don't know what to do anymore, but one last question before I give up, if I have Windows 10 Pro x64 would it be necessary to have Java installed, on the police page it says yes but they are very old and only up to Windows Vista.
In Windows 10 would it be necessary
thanks